Ease of doing business: For whom?

Sir,

According to the World Bank, ‘ease of doing business in India’ has improved substantially and the country has gone up by 30 places. One supposes this applies only to foreign companies which want to invest in India and certainly not for the commonalty of the country.

Here is a sample of the ‘ease of doing business’ taking a backseat. I have an account in a branch of the country’s premier  public sector bank. It takes hours in the bank for the customers to even get their SB account passbooks updated.

They have to obtain tokens for this purpose and since the tokens are common for all purposes, the customers have to wait for hours.

In the earlier times the same work would take only a few minutes. In the premises of the bank there is a passbook printer machine which will be out of order most of the time and even when it is working the entries don’t get printed properly  and the customers are forced to go inside the branch and wait for hours. This is the state of ‘ease of doing business.’

– K.R. Jayaprakash Rao, Nazarbad, 10.11.2017

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