Sir,
This is regarding the software platform provided by Mysuru City Corporation (MCC) for online payment of property tax. Hope, the authorities concerned will take a look at these suggestions and improve overall user experience.
- The software needs thorough quality assurance testing.
- The user-interface is very poorly designed; so consult an expert in this field or look at similar implementation for improvement.
- The system is not secure; anybody can access anybody’s record.
- There is no way to retrieve the self-assessment form after the payment is made.
- It appears that there is a software bug which makes the system to fail to generate the receipt, not always but sometimes.
- The system should allow to generate the receipt on demand.
- The ‘self assessment form’ can’t be edited. Of course, it needs a secure interface and may be an approval from the Revenue Inspector.
- There are many data entry errors, including the name of the property owner. Provide a helpline to correct the same.
- No response for a query that I raised through e-mail and WhatsApp.
– Balakrishna Bhat, Mysuru, 23.4.2021
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This post was published on April 26, 2021 5:50 pm