New Delhi: The Central Consumer Protection Authority (CCPA) has barred hotels and restaurants from levying service charges automatically or by default on food bills. Further, consumers cannot be forced to pay this charge as it is voluntary and optional, and it shall not be collected by any other name either. It allowed customers to file…
Service charges by Hotels and Restaurants: Customers empowered to approach Consumer Court
July 2, 2022New guidelines will make levying service charge ‘illegal’ New Delhi: Coming to the aid of Hotel and Restaurant customers, the Ministry of Consumer Affairs has laid out new guidelines on levy of service charges, according to which people will be empowered to approach Consumer Commissions and the Central Consumer Protection Authority (CCPA) if Hotels and…
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