Sir,

I recently visited the Aadhaar Seva Kendra on Seetha Vilas Road in Mysuru after booking an appointment for a rather challenging Aadhaar correction process.

On entering the Kendra, I was pleasantly surprised by the efficiency, promptness and dedication with which the staff attended to visitors and guided them through the process. Their helpful approach and commitment to service deserve appreciation.

However, based on my experience at the Aadhaar Seva Kendra in HSR Layout, Bengaluru, I would like to offer a couple of suggestions for further improvement.

Firstly, the Kendra could consider installing a digital token display system to guide visitors to the respective counters. At present, there does not appear to be a formal token system and staff members call out the names of visitors.

Given the noise and movement of people at the Kendra, these announcements may not always be clearly audible, causing inconvenience to visitors.

A digital display showing token numbers and the corresponding counter details would make the process more organised and convenient.

Secondly, the Kendra currently accepts certain payments, such as Rs. 125 and Rs. 75, only in cash. There is no facility for digital payments through Google Pay, PhonePe or other UPI platforms.

This also places an additional burden on the staff, who often have to arrange and return the exact change. Introducing digital payment facilities would make transactions easier, faster and more convenient for both visitors and staff.

Overall, my experience at the Aadhaar Seva Kendra in Mysuru was pleasant and satisfactory. I sincerely appreciate the staff for their service and hope these suggestions will be considered to make the Kendra even more citizen-friendly and efficient.

—Vijay Hemmige

Vijayanagar Railway Layout

7.11.2026