Mysuru City Corporation (MCC) has also decided to bring in online payment of water bills very soon and is holding discussion with Bharat Bill Payment System, an online integrated service that allows consumers to pay various government agencies through platforms like Amazon Pay, FreeCharge, Tez and others.

Paying water bills is one of the main pain points as the customers have to visit the office and make payment. The new system provides an easy solution. Various electricity supply companies have already tied up with this billing system.

This will help residents of the city to pay bills with a click of mouse while sitting at home or office. Similar to the electricity bill, the water bill can also be paid online using Unified Payment Interface (UPI) facilities, reducing the burden of visiting the water offices and waiting to pay bills.

Not only can they pay bills through UPI platforms like Paytm, PhonePe and Google Pay, MCC will make arrangements on their website for payment.

MCC is also planning to send SMS alerts on registered mobile numbers at the end of each month. The SMS would include the water bill amount, last date to pay the bill and a link to their website. This will ensure transparency and more than anything, it is convenient to the public, Shivanandamurthy said.  

With every SMS, public will receive an online link making the payment swift. Soon, MCC metre readers will visit every house to collect mobile phone number of every resident so that it can be registered.

“Mostly, middle-aged and elderly can be seen standing in queues. If online facility to pay water bill is introduced, it will be helpful for them”, Shivanandamurthy added.