Special campaign 6.0 to improve passenger amenities and cleanliness

Mysuru: As part of the Pan-India Rail Jan Samwad initiative under Special Campaign 6.0, passenger interaction programmes were conducted at several railway stations across Mysuru Division on Oct.22.

The initiative aimed to strengthen direct communication between railway officials and passengers, obtain feedback on railway services and amenities, identify areas requiring improvement, and promote cleanliness and public participation in maintaining railway premises.

At Mysuru Railway Station, the programme was attended by Divisional Railway Manager (DRM) Mudit Mittal, Additional Divisional Railway Manager Shammas Hameed, Senior Divisional Mechanical Engineer, Senior Divisional Personnel Officer, Senior Divisional Operations Manager, Senior Divisional Commercial Manager and other railway officials.

During the one-hour interaction, officers directly engaged with passengers and sought their suggestions regarding passenger amenities, cleanliness and sanitation at the station and onboard trains.

Passengers also raised the issue of reinstating concessions for senior citizens on railway tickets and expressed their expectations in this regard. They appreciated the cleanliness and maintenance of Mysuru Railway Station. A total of 35 physical feedback forms were collected, along with approximately 15 online responses.

At Ashokapuram Railway Station, Rail Jan Samwad was conducted jointly by the Chief Health Inspector, Railway Protection Force (RPF) personnel and station staff, with active participation from passengers. Feedback and suggestions were collected on station cleanliness and areas requiring improvement. Awareness was also created among passengers, vendors and railway staff regarding solid waste management, proper segregation of waste, the use of designated dustbins and the importance of maintaining cleanliness in and around the station premises.

At Shivamogga Town Railway Station, the programme was attended by the Assistant Divisional Engineer (ADEN), Station Manager (SMR), Senior Section Engineers from the Electrical, Works and Carriage & Wagon departments, the Health Inspector and other railway staff. Approximately 50 passengers participated and shared their views, feedback and suggestions regarding station facilities and railway services.

A total of 21 physical feedback forms were collected, along with approximately 20 online responses. The suggestions received were recorded for consideration and necessary follow-up action by the concerned departments, wherever applicable.

At Arsikere Railway Station, Rail Jan Samwad was organised as part of Special Campaign 6.0. Railway staff interacted with passengers, collected physical feedback forms and encouraged passengers to submit their suggestions through QR codes linked to Google Forms. Cleanliness activities were also undertaken at the station as part of the programme.

At Davangere Railway Station, the programme was attended by T. V. Bhushan, Chief Track Engineer, South Western Railway; Abhay Bagde, Assistant Divisional Engineer, Davangere; Prasad Naik, Assistant Divisional Signal and Telecommunication Engineer, Davangere; H. Karibasappa, Station Manager, Davangere; Srinivas, Chief Health Inspector, Davangere; and other railway staff. Passenger feedback was collected through physical forms and online submissions. Eight physical feedback forms were received, while approximately 50-55 online responses were recorded.

Similar Rail Jan Samwad activities were also reported at Mangaluru, Harihar, Haveri, Hassan, Talaguppa and Tarikere railway stations across the division, extending the initiative to passengers at multiple locations.

The programme provided an important platform for passengers to share their experiences, raise concerns and suggest improvements in railway services. The feedback covered passenger amenities, cleanliness, sanitation and other station-related facilities. The information collected will help the concerned railway departments identify areas requiring attention and consider appropriate follow-up action.

Through Rail Jan Samwad under Special Campaign 6.0, Mysuru Division, South Western Railway, reaffirmed its commitment to passenger-oriented services, improved cleanliness, responsible waste management and greater public participation in enhancing the railway travel experience.