Did your ATM dispense scribbled Rs. 2000 note?

Did your ATM dispense scribbled Rs. 2000 note?

April 28, 2017

Mysuru: Having borne the brunt of cashless days during November and December 2016, of late many people are still facing the demonetisation blues as most of the ATMs go dry every now and then. Reason: ‘No Cash’ or ‘Out of Order’ boards are hung at most of the ATMs in city and also in other parts of the State.

But this SOM reader online was a happy man when he received the Rs. 2,000 notes without much hassle from an ATM earlier this month. However, his happiness didn’t last much long as he unfortunately received a Rs. 2,000 note, which had a scribbling on it.  Now read what he has to say in his WhatsApp message forwarded to SOM:

Today when I withdrew money from an ATM, a Rs. 2000 note had some number scribbled on it. I had not immediately noticed it. I needed smaller denomination notes so I went to the branch cashier (Both the bank and its ATM are adjacent to each other).

The cashier pointed out the writing on the note and returned it to me saying it was invalid. I explained that the withdrawal was from the ATM next door.

I had to meet the Manager. He initially refused to accept that their machine had dispensed the note. I stood my ground and they had to re-play the recording of CCTV and only then they were convinced.

The officer, who had filled currency into the machine, had to accept his lapse.

I asked the Manager what could one do if such defect is detected at the time of withdrawal. He said that one should check the new currency immediately and any note with discrepancies should be waved in front of the closed circuit camera installed within the ATM kiosk.

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Also do not try to rub out the writing, it may damage the note invalidating it.

NOTE: Please be very careful while accepting the new 2000 and 500-rupee notes. If you find any scribbling or discrepancies, immediately wave such notes at the cctv camera installed in the ATM lest you may have to run from pillar to post.

As per the official Reserve Bank of India (RBI) communication dated May 10, 2013, it has been instructed that:

  1. Banks should do away with stapling of any note packet and instead secure note packets with paper bands.
  2. Banks should sort notes into re-issuable and non-issuables, and issue only clean notes to public.
  3. Banks should forthwith stop writing of any kind on watermark window of bank notes.

Writing on Currency Notes is Punishable in India.


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