Bengaluru: State Higher Education Minister G.T. Devegowda (GTD) launched ‘Seva Sindhu’ Government Services at Citizens’ Doorstep and ‘Sampradhana,’ an e-portal to help people donate for education promotional activities across the State.
Addressing a press conference after launching the services, he said that the services were introduced as announced by Chief Minister H.D. Kumaraswamy in the State Budget.
He said that citizens can now hope to end their ordeal of running from pillar to post in Government offices as the State Government has embarked on implementing doorstep delivery of various services.
For the same, the e-Governance Department is leveraging ‘Seva Sindhu,’ an integrated portal which is a one-stop shop to provide Government services to citizens, he added.
‘Seva Sindhu’ now covers 86 services from 18 of the total 54 Departments. Six services including issuance of income certificate, caste certificate, caste-cum-income certificate, residential certificate, health card and senior citizen card are included in the pilot and other services will be included in a phased manner.
GTD said that ‘Seva Sindhu’ is a web-based service where a citizen can contact a call centre to get information on the service he/ she requires. The caller will be provided information on what documents to be kept ready. After fixing an appointment, the ‘Seva Sindhu’ wing will send a ‘mobile assistant’ to the caller’s residence. The assistant equipped with a tablet, will upload the application along with required documents on the portal, following which the Department will process the application and the assistant will deliver the required document.
The Arvind Kejriwal-led Delhi Government had implemented a similar scheme and is being well-received since its launch last year.
Stating that Karnataka is the second State to offer door delivery of services, ‘Seva Sindhu’ officials said that the Karnataka model would be more advanced. “Our system is more advanced and ensures seamless end-to-end service, they said.
‘Seva Sindhu’ portal will also provide other useful information like local events, employment opportunities among others. The portal can be accessed online by the public from anywhere and also identify service delivery centres at the district, taluk or sub-divisional level.
‘Seva Sindhu’ will be integrated with various service delivery channels of Govt. of Karnataka, Citizen Service Centres such as BangaloreOne, CSC Centres, KarnatakaOne, Atalji Janasnehi Kendra and Bapuji Kendras and aims to bring to all Departmental services on one platform.
He said students can avail all kinds of services of all the 415 Government Colleges coming under Department of Collegiate Education like checking their admission details in colleges, collecting study certificate, library no due certificate, provisional marks card, etc.
The Government has also decided to offer the services provided by 83 Polytechnic Colleges run by the Department of Technical Education like diploma certificate, marks card, migration certificate, photocopies of answer sheets, duplicate marks card and other services.
The Tumkur University is also offering services to students through this portal.
The Government has launched this online education portal with a main intention of seeking donations from philanthropists, corporate houses, industrialists, donors and public for development of Government First Grade Colleges, Engineering and Polytechnic Colleges.
Donors can contribute their donations including computers, lab equipment, building infrastructure and other study materials through this portal.
An Income Tax exemption will be given for donors under Section 80 G of the IT Act for people donating through this portal.
The names of the donors will be publicised through this portal besides giving receipts for their donations, he said.