Sir,
Apropos the recent news item titled Server down! in SOM, I would like to narrate a similar experience. Last week, I had been to ‘Atalji Centre’ (Nadakacheri) where the Government services such as issuing of income certificate, caste certificate, survival certificate etc., are carried out. These centres accept the applications along with attached documents and create a request on the Government Computer Server which in turn gets forwarded to concerned officials such as VA (Village Accountant), RI (Revenue Inspector) etc., for further action.

After all the verifications and approvals are done, the requested outcome such as income certificate etc., are printed at this centre and handed over to the applicants. I first went to the centre at Ramakrishnanagar. The centre was open and I asked the computer operator to login my request. e-operator told me that the server is down and hence the request cannot be taken. I asked when to visit the centre again to login my request. I was told to come the next day morning.

I promptly went in the morning to see if I can apply. To my surprise the shutters were down even after 11 am. I enquired in the neighbouring shop whether the office opens are not. The shop owner replied that due to ‘server problem’ the shutters are down and it may not be opened for the rest of the day.

I got worried and asked one of my friends for alternatives. He suggested me to go to Jayanagar Centre. I rushed to that office and to my surprise even that office room was locked. I asked some people who were there. They also mentioned ‘server problem’ and hence the room is locked.

Next day I again went to Ramakrishnanagar Circle office, it was closed. Then I went to Jayanagar office which was locked. Somebody suggested me to go to the centre near Akashavani, Yadavagiri. I went there and I could see people standing in queue. The computer operator was able to receive the applications from the people. I also stood in the queue for about 45 minutes and finally my request was accepted.

Nowadays, we the people of Mysuru are facing this ‘server down’ or ‘server problem’ or ‘server slow’ problem in most of the Government offices in which the general public receives services.

How can this happen only in Govt. offices, when the private service providing offices do not face this problem? Looks like the Government offices are not able to upgrade their computer servers as per the requirement from time to time.
People depend on Govt. services on day to day basis. Even if there is ‘server problem’ for a day, it impacts thousands of people and results in loss of productive time. Hence, I would like to draw the attention of authorities concerned to address this issue at the earliest.

– R. Prakash, Advocate, Kanakadasanagar 26.7.2018

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