Sir,

Today I went to the Chamaraja Mohalla Branch of Canara Bank for submitting the form to give my Life Certificate. It was a harrowing experience for me which took more than half-an-hour wait to get it accepted.

I could also sympathise with the poor lady who was struggling, referring to her mobile and the machine repeatedly typing numbers from the form.

What it used to take barely a few minutes earlier has now turned out to be a nightmare for pensioners with elaborate form filling. The worst thing is about getting finger print which can never be successful as by age it has faded. Quite a few elderly women were waiting patiently.

One of the pensioners waiting for a long time said that in other banks this kind of check of finger print is not done. This elaborate form filling is perhaps evolved because of fraud. I do not see any logic when we give our Aadhaar card/PAN and our mobile number, it should be more than sufficient.

Hope the authorities will realise the problem of pensioners and take action to simplify the system.

– H.R. Bapu Satyanarayana, Saraswathipuram, 7.12.2020

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